Contact Support

If you need assistance with your Wine Guardian system, please don’t hesitate to contact us. To facilitate your response, please provide the model and serial number of your product.

Wine Guardian Parts and Service department:
Phone Direct: +1 315 452 7400
Phone Toll Free: +1 800 825 3268
(USA & Canada)
Address: 7000 Performance Drive, North Syracuse, NY 13212 USA

Regular Wine Guardian business hours are Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.

 Support Team

Kiersten Albertson photoKiersten Albertson
HVAC Application Engineer

Kiersten Alberston assists distributors and customers with application and product related questions, as well as to provide technical assistance to our service and manufacturing departments. . Kiersten recently graduated from SUNY Polytechnic Institute in Utica, New York, with a degree in Mechanical Engineering Technology and is eager to help you with your application and other Wine Guardian related questions.


Deb PelowDebbie Pelow
Customer Service

Deborah Pelow is Wine Guardian’s Account Manager. She assists management with customer inquiries, works with distributors, coordinates with parts and service, writes orders and tracks shipping. Debbie has been with the company more than 14 years and is there for you when you need skilled customer support.

Russ Warner - ServiceRuss Warner
Technical Support Manager

Russ Warner works with Wine Guardian customers on installation and operational questions they may have about Wine Guardian systems and equipment. In addition, he tracks issues in the field and works with Wine Guardian’s engineering and manufacturing departments to ensure continuous process improvement. Russ has over 20 years experience with the company and is there when you need him for expert installation and technical product support.