Vigilant is an award-winning, wine, and cigar storage solution company that designs and crafts standard and customized wine cabinets, cigar humidor cabinets, wine cellar doors, and racking. The company has been manufacturing these handcrafted wood products in Dover, New Hampshire since 1995, serving clients in 40 countries around the world. Vigilant customers range from beginner wine lovers to connoisseurs, luxury homeowners, and businesses in the hospitality and retail sectors. At the heart of everything Vigilant does, is a commitment to enduring quality, craftsmanship, and a love for design. Wine Guardian is delighted to have been working alongside Vigilant for over a decade and we look forward to many more.
Making A Difference
In April 2020, in the midst of the COVID-19 pandemic, Vigilant saw an opportunity to pivot and give back. As hospitals and healthcare facilities across the country faced shortages of personal protective equipment (PPE), the company repurposed a portion of its 40,000 square-foot manufacturing facility to produce face shields. The team of Vigilant engineers remodeled a crowd-sourced prototype using common materials and pre-programmed computer software designed to control factory equipment. Over several months, more than 10,000 face shields were distributed to local hospitals, fire departments, and other facilities. Vigilant was also able to share their design, bill of materials, and process details with colleagues in the woodworking and manufacturing communities in hopes of empowering others to follow in their footsteps for the greater good.
Pride In The Customer Experience
Vigilant has been in the business for 25 years. They take great pride in combining the finest materials with the highest quality craftsmanship to produce architectural woodwork that is meant to last in the same way a piece of art or furniture would. They also want their clients to have a terrific experience. Whether building a small residential wine closet under a staircase or an expansive custom wine cellar housing one of the largest collections in the country, every Vigilant client receives exceptional customer service from conception to execution.
The sales and design teams understand the value of a collaborative approach and work closely with clients to make sure their goals are accurately represented, either directly with them or with their architects and builders. Down to the custom finishes, every step of the Vigilant experience is meant to feel personal. In fact, every single employee—comprising a team of 40 office and manufacturing personnel—plays a role in leaving a happy customer.
An Award-Winning Operation
It’s no wonder that Vigilant has been recognized for its superior craftsmanship by members of the Cabinet Makers Association. They won two of the 2020 CMA Awards in the utility and storage categories for two residential wine storage projects. The first was an elegant home wine cellar project based in San Francisco, which utilized the Wine Guardian ducted systems for its versatility in installation and flexible ductwork leading to a self-contained unit outside the actual cellar. The storage award was earned for a wine cabinet project within a private home located in San Francisco. Vigilant selected Wine Guardian’s ducted split solution for that particular application, because it works well in small spaces and is extremely quiet.
“I have confidence that Wine Guardian systems will deliver what they claim and as a result, I have happy customers. Their administrative and technical assistance are top-notch as well, and it has been a pleasure working with them over the last 10 plus years.”–Lisa Pinault, Director of Sales and Marketing, Vigilant